Toyota

4141 Southwestern Blvd
Directions Orchard Park, NY 14127

  • Sales: (716) 217-4125
  • Service: (716) 648-4141
  • Parts: (716) 926-0241
Info

Privacy

Privacy Policy

Revised: 9/23/2015

At West Herr Automotive Group, Inc. and its affiliated dealerships (West Herr), we are committed to respecting the privacy rights of our customers and all visitors to our website. Below are questions and answers regarding the policies and procedures we have for collecting and safeguarding information that you may provide to us.

Guiding Principles:

Our dealership respects the privacy of individuals who visit our websites, send us e-mail, or participate in features/services we offer online. Accordingly, our policy regarding online privacy has been developed using the following guiding principles:
Our dealership maintains a strict "no-spam" policy. Subscribers to our e-mail services (or any other feature/service found on our web site) will not receive unsolicited e-mail messages from us. 
Our dealership collects information online primarily to provide our visitors with a more relevant experience on our sites.
Our dealership will take reasonable physical, electronic and managerial measures to safeguard and secure any information you provide to us (e.g., data will be stored in protected databases on secured servers with restricted access). 
Our dealership will not share any information you've provided to us with anyone without your consent other than to provide the service you've requested. At the time you register for any such service, you will be notified of, and asked to consent to, the sharing of your information with any particular third party necessary to the provision of the requested service.

What information do we collect?

1.   Non-Personally Identifiable Data.  Anytime you visit our website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our websites. This information enables us to determine which areas of the websites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors.

2.   Information Voluntarily Provided.  You can visit our website to research a vehicle without providing any personal information. But if you are interested in purchasing a vehicle from us and want to request a price quote or wish to be contacted by one of our customer service representatives or by our Service Department or Body Shop, we will ask you to provide us with your e-mail address, name, and telephone number. (Pursuant to various state laws, we cannot provide a personalized price quote unless requested by a unique individual.) This information is transferred to our secured management system where it is used by our customer service staff. This information may be used to provide you with information you've requested about our company, our products and our services, or to provide you with special notices. You may opt out of receiving future communications at any time (see opt-out procedures below). This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region.  Information provided in an application for financing a vehicle will be governed by a separate privacy policy. 

3.   Information Collected from Other Sources.  To help us better understand and respond to your needs and interests, we may in the future receive information about you from other sources. We will ask any provider of such information to represent and warrant that the information has been gathered and maintained in accordance with all state and federal laws. Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you've provided.

We collect non-public personal information about you from the following sources: 
    Information we receive from you on applications or other forms;
    Information about your transactions with us, our affiliates, or others and 
    Information we receive from a consumer reporting agency.

Does West Herr share any information that we collect with other parties?

1.   Outside Third Parties.  At West Herr, we consider the information you choose to share with us personal and confidential. Except as described below, we will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.
 
Business Partners. Our dealership may partner with select retailers and other companies at various times to provide expanded services to our site visitors. As part of such a relationship, we may share with these companies the use of certain interactive website functions. Information provided by site visitors through the use of such interactive functions may be available to both our dealership and our partners.
Agents. We may provide your information to third party service providers (subject to confidentiality agreements) that perform services on our behalf or to vehicle manufacturers or their respective captive finance companies. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf.  
Business Transfers.  If our dealership sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of our dealership are acquired, consumer information may be transferred as part of the acquisition.
External Links.  There are several points within our site that link to third party sites that may also require various pieces of personal information. Our dealership is not responsible for the privacy practices or the content of such websites.  Each of these sites has their own privacy policy governing use on their sites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from one of our websites.

2.   Affiliates.   Our affiliates are other companies in the West Herr corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates. 

3.   Compliance with Law/Safety.  Our dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our websites, the sites themselves, or the public.

Except as set forth above, we do not disclose, nor do we reserve the right to disclose, any non-public personal information about our consumers, customers or former customers to anyone, except as permitted by law.  Within West Herr, we restrict access to non-public personal information about you to "those employees who need to know that information to provide products or services to you."   We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information.

Does West Herr provide a way to update, remove or restrict use of personal information?

A customer wishing to change, update, remove or restrict use of personal information may advise us by e-mail privacymanager@westherr.com; or by writing to the address below and you may also at any time opt out from receiving any future communications from West Herr by contacting us at:

West Herr Automotive Group, Inc.
ATTN: Privacy Manager
3552 Southwestern Boulevard
Orchard Park, New York 14127

Do we use cookies?

Our dealership may use a browser feature known as a "cookie."  Cookies are small pieces of computer code that are transmitted to a user's computer when a user accesses a particular website. They are widely used on the Internet for, among other things, customizing a user's interaction with the website. West-Herr uses cookies to assist us in making your website visit more enjoyable.  Cookies can also be utilized to help us provide you with information targeted to your interests, based upon your prior browsing on our websites. The "help" section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As our websites have been designed to take advantage of the use of cookies. Should you configure your browser to decline their use, certain features of our websites may not function correctly and you may be required to renter any user IDs and passwords more frequently.

Accessing Our Websites from Outside of the United States

If you are visiting our website from a location outside of the U.S., your connection will be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our web server and other internal systems located within the U.S.

Passwords

The personal data record created through your registration with our website can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. 

Public Forums

Our websites may make chat rooms, forums, message boards, and/or news groups available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas.

Browser-Based Do Not Track

Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked.  Because there is not yet an accepted standard for how to respond to a DNT signal, we do not currently respond to DNT signals on this website or on websites where we provide advertisements, content, or other services. 

Can we change our privacy policy?

We reserve the right to change or modify our privacy policy at any time, but will inform you of any changes. We will not make any changes to our policy which would allow us to otherwise disclose any information about you unless you consent to such a change. In addition, any changes to our privacy policy are subject to federal and state privacy laws which protect the confidentiality of certain information that you provide us.

Your consent

Your submission of information to West-Herr via our secure web properties constitutes an acceptance of the above privacy policy. 


Contact

West Herr Toyota of Orchard Park

4141 Southwestern Blvd
Directions Orchard Park, NY 14127

  • Sales: (716) 217-4125
  • Service: (716) 648-4141
  • Parts: (716) 926-0241

Hours

  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
* ddcmhampton M-00199929 *#