It is the staff. Both in sales and service they are friendly and courteous. My many experiences with service have been excellent.
I have only great things to say about West Herr. I have bought several cars new and used and find the staff trustful and honest. Brad in service always takes care of my cars needs and is an excellent service advisor. hats off to them all.
Service times as promised. Discussed recommended repairs without being pushy. Appreciate the ability for 2 way decision making. Quick and easy checkout. I actually bought my current car here because of prior service experiences
Gail & Jim Were very professional & friendly they listened to what I wanted and delivered my car quickly. It was a great experience
I recently had the pleasure of sitting down with Jason Peters at West Herr Toyota of Orchard Park. I was looking to secure a deal for a new Toyota RAV 4 for my father, his lease is up in May. After talking with Jason a bit and discussing the options on the car my wanted, color, extra features (my father had to have that Siminoz coating) we discussed my fathers current RAV 4 equity and new lease numbers. Jason was very straightforward and it was a "no pressure" process. Jason did say that due to all of the backups and ...
I had a routine visit with my Rav4...Steven was extremely pleasant and helpful. Service was efficient. Great area to wait with a cup of hot tea! From purchase with Patrick Barber to service...ALL extremely helpful, efficient and a terrific vehicle!
The staff greets you when you walk in and they’re honest, trustworthy and nice.
Got me in on short notice to replace a tire that was not repairable. Had one in stock and they had me out and on the road in no time. Had a big job to drive too in Rochester the next day. They saved the day. Staff was great!
I was treated great at west Herr Toyota. Salesman Nolan was very knowledgeable and helpful getting me a great deal while helping me find what I wanted. I would highly recommend Nolan and West Herr Toyota.
Steven was true to his word! He said that my car would be ready in an hour and it was - with positive results! This young man is knowledgeable, professional, and went over and beyond to assist me. I am impressed with Steven and the staff in general and very pleased with my experience at West Herr.
I worked with Bill Vogel and his team. Everything was clearly stated and understandable. The team was very nice, friendly and respectful. In addition, all my contacts at West Herr were phenomenal. The team was knowledgeable and was able to answer all of my questions. The young gentleman that went over the warranties was very patient and explained everything thoroughly. I would highly recommend anyone dealing with West Herr. I am very happy with my purchase.
Probably the easiest, most hassle-free leasing experience ever! We worked with Bill Vogel- he and his team were professional, knowledgeable, and friendly. Ended up leasing a Rav4 for a great price and would not hesitate to go back for any future cars!
No nonsense approach to service. Reliable and trustworthy I would definitely recommend this dealership to anyone
I was greeted when I arrived and asked if I was going to wait for the service to be completed. I waited approximately and hour and the service and inspection was done meticulously. I am very pleased with all the departments at West Herr (which I have been relying on for over 10 years now) and will continue to rely on them for all my automotive needs.
Steve fit me in with no appointment and got it done ASAP. Great service. Will definitely return for future service. The new coffee machine is awesome.
Steve was great, I asked him if I could get out as quickly as possible,I was just released from the hospital and really did not feel very well. Steve and team got me out as quickly as possible so thank you for your help today Thank you HenryHartwick
Live out of state and did most of buying process on-line. 25 emails later I went and test drove and went home with my new truck.
An extremely pleasant and pain-free transaction with Teresa Moore. Will always this salesperson when purchasing a new Toyota in the future. Kudos to the entire organization for its efficiency and friendliness.
Bought a car about a year at West Herr Toyota. It was an easy experience purchasing and I really like the Toyota Care for the first 2 years. The dealership personnel are all very professional and courteous. It is easy to schedule maintenance with the service team and they work very timely.
Everyone was very pleasant informative and knowledgeable. Went in for service and also to look at cars. Going to lease new car from them as soon as the vehicle of my choice is available.
The people were efficient, friendly and knowledgeable. The car was promised at a certain time and was done sooner than expected.
Pleasant and inviting environment and employees who were accommodating,professional, knowledgeable and personable. Had purchased before and will again Like driving the Toyota rave 4
Nice selection of cars, at fair prices. Extremely helpful salesman.
Thank you Teresa Moore for the great customer service and returning the fun in car shopping! Teresa is on point, has excellent response time and does what she says will do! I love my Jeep!
Thanks for great Service! Simple , easy , convenient. West Herr Toyota OP always does exceptionally work and with a smile. We will be back for service and sales.
I went in to turn in my lease from another dealership. Kyle understood what I wanted in a new lease and was able to find a solution in a new car! He was extremely friendly and professional and made the process very easy. I would definitely recommend going to this dealership to anyone looking to lease or buy a vehicle!
Very friendly staff. Being able to make my appointments on-line is awesome. Service was done in a quick and efficient manner. I highly recommend this dealership.
Service department always seems to exceed my expectations for professionalism, interaction and knowledge…so much so, I just bought another Toyota from my favorite salesperson there because they’ve earned my trust.
I just went back for my scheduled maintenance. To say I was impressed is an understatement. Pulling my car into an enclosed area with someone waiting to take my keys, a receptionist that guides me to the waiting area and a comfortable waiting room at that made my day a little less stressful. Kudos to the service department of West Herr Toyota.
Awesome lady. Very knowledgeable and helpful. Gives suggestions to help customer make wise choices. She is very professional and an asset to.west Herr
The staff here were so helpful in finding us the exact car we wanted. We will definitely go back to this location when we are ready to buy our next car.
Excellent experience A-Z. From my first communication via email to the final car hand-off, I felt being in good hands. Had to fly in from our of town and got to the dealership without any incident. All the documents were ready to sign and other than giving info about the extended warranties, no pushiness for additional stuff. Also received good information and helpful tips that were really appreciated! Will be referring friends and colleagues and sending them Patrick's way.
Cheri Wenner really went out of her way to help us purchase our new car. We were kept informed while waiting for the car to be built, and we feel we were given a very fair deal.
I was met by a friendly service representative Lynn who directed me where to go. I spoke with Steve who checked me in and showed me to the waiting room. The appointment was quick and professional. Good job, West Herr Toyota!
Dealership is outstanding people are friendly and work is outstanding get you in and out in no time have been going there over ten years that reminded me when vehicle needs service
I recommend Cheri for all of your car buying needs! She made the whole process so simple and I got exactly what I wanted for my lease.
Service was done quickly and communication via text was nice to answer questions regarding service options. Service representatives and tech were personable and knowledgeable. All good!
Went in for Routine scheduled service, New York State inspection and oil change, car was ready earlier than promised. Very satisfied with the whole process!
They break the mold of typical used car salesmen and that's good! Personable, friendly, not pushy, listens to your needs, explains why a certain car might be a good fit for you, answers all questions, a rather smooth process overall.
Professional friendly no nonsense service at a quick pace easy to schedule and execute It has been a gratifying experience from purchase to service two thumbs up👍👍
Thank you for getting my vehicle out on time so that I could attend my 5.00 p.m. meeting. I appreciated your courtesy and your friendliness.
I am totally satisfied with West Here Toyota. This is my 4th Camry, and I would again purchase another from W.H. They are fast, very efficient and great at customer service.
Came from Indiana due to a friends recommendation to purchase from West hair in Orchard Park New York. All points of the experience were very positive. Much appreciation to Rich Keppel, who spent a considerable amount of time teaching us about our new Prius prime
Great customer service with service advisor Brad. Appointment for obtaining the service was very quick and Brad readily communicated with us regarding parts order and repair completion.
Went for service today and Brad was my service advisor. I had Brad on previous visits and like the other visits Brad is always kind and respectful.He knows his stuff. I highly recommend his service.
Brad did a wonderful job on my car. He graciously serviced my car with very little notice. Thank you for taking good care of my baby!
Breann from the service department was very professional and other service members very engaged. I felt they really looked my vehicle over well. Even found a mouse nest in my cabin filter. Very glad I have kids and don’t want them breathing air passing through that. I will be coming back.
Excellent service !!, my appointment was for 10:20. Steve said, I would be out by 11:20, I believe it was earlier than that. He also gave me a detailed evaluation of my vehicle.
Nolan works with you in a cooperative, non-adversarial way to find a car that will work for you. He was respectful of my concerns about meeting during the pandemic and took extra precautions to help me to feel safe. He is responsive to questions and concerns in a very timely manner. Highly recommend him!
The attitude/camaraderie in itself amongst the staff was above reproach, not to mention, the atmosphere overall. Theresa, my sales consultant, was very thorough despite my pestering her on questions(some rhetorical😏) before and during our transaction about the vehicle that peaked my interest. She was very instrumental and an absolute joy to work with, going above and beyond to take care of me, due to my being a retired veteran. Steve, the financial manager, was very thorough as well as reassuring with his explanation of the extended service plan's benefits that was offered; a renewed sense of confidence ...
I was a little complicated shopping for my car and Russ and pat were both wonderful with answering any of my questions and concerns. I’m definitely going to them for my next car
Excelkent customer service. Steven explained all my questions thoroughly. Very friendly and courteous. Wait time was exactly as he predicted. Clean. Comfortable waiting area. Overall excellent experience.
Salesman was easy to deal with. He has taken the place of the sales person I have previously dealt with. He was easy to get in contact with, and took care of my lease exchange in a very satisfactory manner.
My main dawg steve really hooked me up, would totes hit up laguna with the broseph stalin. Uber respect and love from the guy, man
Very satisfied...dealer test drove the vehicle and confirmed that there was a brake issue. Steve gave me plan A with cost and plan B if needed. Plan A worked!!! Thanks
Colleen, Happy to offer a review. We have dealt with West Herr Toyota for our last 3 Rav 4 Leases vehicles and continue to be pleased with the service we received from you from sales and right through service, not to mention the beautiful 2021 Rav. Thank you for yours or your wonderful service and time
My sales rep, Don Pfeiffer, explained everything about the costs, the car options, the process of the sale, insurance, my trade and financing. After the sale, he spent time showing me how all the features worked in the car. Throughout, I did not feel pressured in any way.
My wife and I just bought a 2018 Rav4 from Don Pfeiffer at West Herr. It's an hour drive each way to the dealership for us and with our work we had a small window to work in. So over the course of 2 days Don was excellent in helping us find the vehicle we researched and test drive. He also worked quickly to get the vehicle ready for us and out the door with all the paperwork done. They did offer us the additional protection plans and explained them well. We did not feel pressured to accept one which was ...
Very Happy with the service we had from Frank Calieri at West Herr. He knew the product line and was able to show us all of the features that our particular purchase had.
Great experience. The sales person was efficient and well prepared. The Prius Prime is a well engineered product. The dealer experience was icing on the cake. Ask for Patrick.
Bill Vogel and his team were very polite and efficient. A dealership can be a busy place, and they had a lot going on, but they still took the time to answer all of my questions and address all of my concerns. I'm definitely a satisfied customer.
This is the third Toyota our family has purchased from West Herr. They have been wonderful to our family and I would highly recommend them. Brad Taylor has taken very good care of us and has been extremely professional and kind. I will definitely send friends and family his way.
Glenn Morse was very helpful and knowledgeable and made the process very easy. I have bought many vehicles from him and every time it made it seamless...
Brad was great in assisting me, a college student with a tight budget looking for a reliable car. He was exceptionally patient and made the car search fun and comfortable. West Herr of Orchard Park employs respectable employees who are concerned for customers needs.
Teresa Moore was incredible to deal with. Great deal and service. They let me take a car overnight that I was on the fence on and it helped solidify that I wanted to lease it. Not pushy at all, felt very comfortable through the entire process. Highly recommend!
My wife and I were trying to trade in our lease from another dealership. We we got in and out in under three hours with a new Toyota Highlander and that included a test-drive.
I have been a customer of West Herr Toyota for over 13 years and have been very pleased. My most recent experience with purchasing a Highlander with sales associate Mike Snyder was excellent. He explained everything and there were no surprises. I would definitely recommend Mike and this dealership to friends and family. Overall a great experience!
I’ve been dealing with the same people to buy cars at West Herr Toyota for many years and have never been disappointed with their commitment to deliver the best buying experience and personal service.
Out of 4 dealerships, West Here Toyota, Orchard Park NY gave us the best sale price. Bill Vogel was great in making sure all our accessories were installed and he even arranged and transported the vehicle for undercoating.
AWESOME! This 5th vehicle we have bought from Brad Taylor, always a professional experience, a very knowledgeable consultant. Always a painless experience with Brad, highly recommended!!!
We are very pleased with West Herr Toyota and our new RAV 4. From sales to Finance we could not have asked for a better overall experience.
This is the best dealership around and the Bill Vogel team is the best I have dealt with this team for years and numerous vehicles
Bill Vogel Jr was our salesperson Polite, informative, so friendly and made the whole process seamless. Bill is a true professional, really does care that his customers make a smart purchase. Thanks Bill Vogel Jr !
We made a spontaneous decision to purchase a vehicle that we found during an on-line search. Within days, we had all the information we needed and purchased the vehicle! Everything was so quick and smooth and everyone was very nice and so helpful!
Needed to buy out my lease. Craig Florkowski and his team made this as seamlessly as possible. Justin Peterson in the Parts Department was exceptional in customer service!!
Excellent people, great atmosphere, fantastic customer service . West herr is always on top from each purchasing experience i have had through them they have always done amazing.
Our salesperson, Mike Snyder, went the extra mile! We had a great buying experience and would definitely purchase from him again! Very honest and hassle free. It was our second purchase from West Herr... and we were not disappointed.
Michael Snyder - sales associate for the Toyota Dealer. Mike made me feel very comfortable, he exercised a great deal of patience and understanding as I had no idea what I wanted when I first walked on the lot. He even brought me down to the Jeep dealer. I finally decided on a RAV 4! Mike explained all. I can literally call him a friend!
Our sales rep, Rich K did much of the work on line and over the phone.He drove the car to our home to check out and minimize time needed at dealership. Very helpful and did a great job of explaining features of car. Would suggest him to friends
I would highly recommend WestHerr Toyota to friends and family. They have a very large selection of vehicles to choose from and My salesman found the exact RAV4 that I wanted. It had all the options and even the color I was looking for. He answered all my questions and addressed all my concerns. I had a great experience,no pressure and felt very relaxed!
Great experience top to bottom. Great communication from start to end. Bill Vogel knew his product and didn’t waste our time w the usual car buying nonsense. We drove from Rochester to Buffalo because Bill and West-Herr were better than every Toyota dealer in Rochester. The pickup process was just as good. I figured buying a car from a different city and during COVID would be a huge headache, but I was wrong. Bill and West-Herr made it painless. Recommended.
Bill Vogel and his team are outstanding at what they do I would recommend them to family and friends They make it very easy and comfortable through the whole process
Excellent salesman excellent vehicle price was great. Building is very clean and the reception staff was friendly and helpful will definitely come back again soon
Veronica was great and patient with me, I had an idea of the car I wanted, but once I was there and checked out the 2017 Ravs I decided to upgrade to a 2018, I love the car and appreciate Veronica's patience, she made car shopping fun!
Just bought my 3rd vehicle from West Herr, the people are great to work with!! They use a sales team approach, which makes you feel part of their team!
As just one small voice in what I, not surprisingly, see is a plethora of positive reviews on DealerRater, I have been very impressed with all facets of this auto buying experience including vehicle availability, the integrity, conscientiousness, attention to detail, and respectfulness of everyone from the greeter to the sales rep, Nolan Rhodes, and even including the financial rep, Michael Przybyl. Working with Nolan has been above and beyond all other experiences I've ever had with any other rep form any other car dealership. Above and beyond on all fronts. He took the time to get to know ...
Teresa was knowledgeable and understanding of what i wanted. Will do business with her and west herr again. Thanks for a nice day good bye
Due to covid most of this process was done over the phone or text. It was easy and I got an amazing deal. Highly recommend
We had a great experience purchasing a new vehicle at West Herr Toyota. Frank C. was so easy to work with. He is knowledgeable and gets back to you right away. We'd had our car for 12.5 years and Frank explained a lot of the new technology and features to us and differences between models. If you are shopping for a Toyota, ask for Frank C. at West Herr Toyota.
The professionalism and customer service is top notch!!! =) Jeff went above and beyond for me to ensure I had the best deal in my price range. I have bought 2 other cars from Jeff and couldn't speak more highly of him!
My whole experience was excellent. Frank Calieri was very professional, and well prepared for my sale,there was no waiting, got done quick and efficiently. There was nothing to complain about at all. Excellent experience. And will be back to lease again!!!!!!!
Bill Vogal Jr. Is the best! Him and his team go above and beyond to be strait forward and no xxxxxxxx! They get the deal done!! PERIOD!
The. Vogel Team is excellent to work with. I’d recommend them to any of my family and friends. I’ve been dealing with them for years.
Outstanding experience!! This is my second lease from West Herr. The sales person answered all questions. Clearly outlined my options at a price I could afford. It was an efficient process. I felt relaxed and confident through the entire experience. I will continue to do business with West Herr.
Rich Keppel is a shining star in an industry which sometimes attracts "less than professional" sales people. I will definitely buy my next vehicle from him as well.
Excellent transaction! Sales staff was very knowledgeable and accommodating. Great communications. All the staff that I encountered were very friendly and helpful. Car was delivered as promised. Great dealership.
Large selection, comprehensive sales and service team. Very flexible to customer needs and my sale person delivered on the promises. Have adapted well to this unusual virus environment. Very pleased with purchase
Had the best experience at West Herr Toyota Orchard Park. My sales rep. Veronica Lorenz Waring was amazing. She was so professional, caring, and a good listener. Not pushy at all. I never write reviews but I was so impressed with her that I had to write this review. By the way my new car is wonderful as she said it would be. Thank you again for your patience and you made this a great experience for me.
Very good sales man Also a good price. No interest rates. And mostly, the Rav4 is a very good SUV Also, It was hybrid, great. Just what I wanted.
I had an excellent experience buying a vehicle from West Herr Toyota. Pat Barber was a great salesman. Very professional, knowledgeable and a great person. I recommend this dealer to family and friends.
Leave Us A Review