Customer Testimonials
I went in for a oil change for my 2017 hilander and brad that took my oil chang told me that it wasn’t due for a change so I said can I get one so he Brad told me with a attitude that it will cost me 95 dollars so I hade a min and said I’ll take the oil change , why will west here have a man like that taking care of customers,I felt that I should’ve have been treated with respect not with an attitude.
Service was quick and they washed my car for free. The waiting room was comfortable.
Nolan was above and beyond excellent! Took his time explaining everything I would highly recommend him to anyone
Good service, on time did what they where told to do. Very polite price was fair!!!
Very friendly and knowledgeable. They know your time is valuable. They appreciate your choosing them as your dealer. My salesperson, Cheri Wenner, was awesome to work with!
Friendly people, fast service ,nice waiting area, no issues, would definitely recommend them to others
The were able to give me an appointment quickly. I dropped off my car the night before and was notified of some issues needing correction before my vehicle would pass NYS inspection. There were also some suggestions for repairs needed in the future - air vent filters. I highly recommend WH Ford to friends and family
Went there today for 5000 mile maintenance and was out of there in 20 minutes. Excellent!
Service parts and sales always good to work with and do their job well. I’ve gotten four cars over 20 years and always been pleased.
The service department has always taken good care of us. Completion time is always accurate, and I believe their recommendations are correct and not hyped to make extra money.
Prompt and professsional service personnel. They explain what your vehicle requires and let you decide what services you want performed.
Really appreciate Toyota quality and the West Herr dealership. Service appointment time and duration were right on time. Also appreciate the multiple reminders of my appointment. Great Dealership, great service, and great attitudes! Thank you!
Really excellent salads and associates I am really that’s the one dealer Thank you for your service
Steve was very helpful and knowledgeable. Work was don’t go n a timely fashion very happy
Greeted right away soon entering the Bay Area and instructed who to see and where to go. Work completed in said time frame and all points of analysis explained in detail.
Molly Reinnagel is an excellent salesperson. It was a pleasure working with her. Molly LISTENED to what I said my needs were and what I wanted. She searched for exactly what I asked for - not a higher price range, exactly what I said my price range was. Molly followed up without being pushy. No hard sell. I absolutely recommend Molly for your vehicle purchases. I’ll be back because of Molly!!!
My first Toyota Care was performed today and I was on my way in a very short period of time. Everything was completed to my liking and explained very well by Steve Macleod. I greatly appreciate everything West Herr and Steve has done for me and our Highlander.
My 4th Toyota care appointment completed and I couldn't be more satisfied. Everyone involved was pleasant and professional. Ally in particular, always friendly and does a great job. Shout out to the techs doing a great job keeping my Tacoma in great mechanical order.
The dealership gave me time to think about the car that I wanted to purchase without contacting me constantly. Once I decided, they helped me order the car that I wanted.
Just another great experience there, everything was done in a timely matter even the extra request that I made.
Had a wonderful experience purchasing a new Hybrid RAV4. The purchasing experience was great, quick, and very informative. I greatly appreciated their transparency and explanations, as well as how little they pushed the warranty
Did what I wanted on time, explained warranty and was very precise on explanation of the problem and how they resolved it 👍👍
Patrick was awesome to work with made my trade go smooth as silk , this is my fourth Rav 4 absolutely love them always dependable , thank you Patrick
I had a great experience. Staff was pleasant and very knowledgeable. Would recommend the dealership.
Considerate. Knowledgable. Trustworthy. Had my best interest when searching for a car that would suit my needs
Love the dealership but the service I recently received was NOT good. I want to talk to someone about my service.
Oil change was completed in a timely manner service was friendly waiting area was comfortable
Personal service in an impersonal world. More words just to make fifteen Ok, a few more.
Mike is pleasant, efficient, with great sense of humor. Highly recommend and I will pass on my great experience.
East to work with, friendly, dependable, hard working, great atmosphere, goes the extra mile and gets the deal done
A very pleasant experience, they are top notch! The communication is great from start to finish!
Welcome great customer service brandon McCabe & Frank help with getting what I wanted. Thanks F.
Timely and efficient - highly recommend West Herr - professional and friendly- they even offer coffee- tea
service manager knowledgeable and informative have dealt with him before and found him to be very proactive in regards to preventive service needing to be done with reasons for all recomendations.
The dealership fi a thorough inspection, the only thing they didn’t call me when it was done I had to.
Excellent service. Wouldn't take my Toyota anywhere else. Was able to wait while they worked on my car. They were really quick.
Very professional personal and experience thank you cheryyou are the best seller I definitely will be back
Everyone at thus dealership is top-notch since I purchased my Avalon there three years ago. Can't say enough about their professionalism and attention to detail. Great place to do business on any account. I will be back for my next service!
Nolan Rhodes was very professional, honest & kind. He went over and beyond to helo me find a vehicle. I love my 2020. Elantra. I would definitely recommend West Herr in Orchard Park,, NY. Just ask for Nolan. He will take care of you. Excellent service. Truthfully, Doris!!!!
Team was pleasant , engaging and efficient Appreciate the service and the waiting area that was conducive for some job responsibilities that I needed to complete. Also appreciated the coffee!
They took care my problem with a smile and got the parts and everything before they thought and fixed it a head of expected
Dawn and Cheri were great to work with very informative and made my son and I very happy with the whole purchase process 5 stars and would recommend them to anyone!!!!!
Friendly always and goes above and beyond to help me. Knows her job and very professional.
Was able to schedule an appointment for next day . Service was prompt and completed as promised.
Everyone was very pleasant and helpful. Steve explained what was needed and the expected time it would take. The waiting area was comfortable, with free coffee, water, and popcorn!
Smooth process buying my car from West Herr Toyota! All paperwork was ready at my appointment.
The Staff was courteous, efficient and informative. The service was done in a timely manner.
The dealership was very clean, and all the employees I interacted with were very nice and helpful.
My wife and I had the best experience at West Herr Toyota. We worked will Colleen and it was an absolute pleasure. No pressure and she found us the car with the features and price we wanted. I've purchased several vehicles from the West Herr family of dealerships and will keep coming back!
Nothing but great experiences every time. Top notch in every aspect. Great job Richard Keppel.
That dealer best we like it we are happy thank you everybody thank you again
Patrick Barber was and excellent salesman. He helped me continually to find my highlander I wanted and could afford. He went above and beyond to help me with all my requests and met my needs.
Always a great experience at West Herr Toyota. Russ Beiler always treats you right and goes the extra mile to make sure your happy and comfortable with your purchase. The Finance Department made the rest of the experience go smoothly taking care of everything else. Thanks Russ and West Herr for all you do
Fast service for a NYS inspection at a reasonable price. Courteous employees from the time I arrived until the time I left.
They were professional, honest not pushy. They explained everything in easily understandable language. The deal was done quickly. I am very pleased with the whole process of buying a car at west herr and with working with Coleen Leclerc
People there are very friendly and really work with you to get you what you want They make you feel very comfortable
Great service professionalism and give back information about car needs and future needs...pleasant atmosphere with courteous staff...always helpful with Mt questions and needs.
Outstanding. They go above and beyond to accommodate their customers. They are the best dealership I have ever dealt with. I would definitely recommend them to anyone interested in purchasing a vehicle. My family has been buying their cars from them for 40 years and would never go anywhere else. They not only sell Toyotas but have dealers for many other vehicles you may be looking for. Once you go there you will never go anywhere else.
Frank is the best, he was very accommodating considering had to wait 6 months due to lack of product from manufacturer.
Very professional and courteous. Work done in a timely manner Will continue to have all my service done here
Very thorough and efficient repair team at this location. Took care of my needs in one hour.
This car dealership is so efficient from From calling customer svc for appointment to meeting the rep at the initial visit. Our rep Steven was friendly, efficient and informative ….. Explained clearly what was done on the car and when the next visit should be …
All god !! Contacted me to remind And finished Job hours before I expected Give this guy a raise! Good job BV
Excellent service. Brad McCallister is the the best service advisor. He is very fair, thorough, and knowledgeable.
Brad and the service team always see to it that you have a pleasant experience. Service is impeccable and the employees are professional and knowledgeable. Thank you for the awesome service!
I am very happy with Toyota service. I’ve been a customer for years. Thank you!
Another efficient and thorough service appointment today. Steve, my service manager, checked me in quickly and kept me informed throughout my appointment. End result was a great service appointment! Could not be more pleased!
On time and very polite. I was told between half hour to 45 minutes. The waiting room was clean and free coffee.
Overall great buying process. Highly recommended. Fred Franklin was the best auto salesman I've dealt with. Thank you
Bill Vogel is an excellent representative of West Herr Toyota. He is professional, courteous, has a great sense of humor, and was just as excited as we were to deliver our new truck. I would recommend Bill to anyone looking to purchase a vehicle. He goes above and beyond.
Always satisfied with West Herr Toyota Orchard Park. Brieann was very helpful explaining what had to be done.
Service at orchard park west Herr is always great! I am always satisfied with the experience and appreciate Brieann’s dedication to making sure to provide the best experience.
Just want to say thank you to Micheal Mikulski sales manager for all the help today . He went above and beyond to help me today with a situation I had and can’t thank him enough .
This is the second Camry we have purchased at West Herr of Orchard Park and we were not disappointed. We were wondering if the supply issues would be an issue this time but it was not a problem at all. Pat Byrns and the team at West Herr showed us how to order exactly what we wanted on our Camry and 2 months later we are driving exactly the car that we wanted- and nothing on it that we didn’t desire. We couldn’t be more satisfied with our car and the whole purchasing experience. Thank you Pat and the ...
Very friendly and courteous. Brad gave me an exact accounting of what it to be done.
Very helpful rep but they were very busy both days I went in to see them. Took a long time to get and finalize answers.
15 Brad was very helpful and detailed everything that needed to be taken care of on my vehicle and also the inspection of the vehicle
First of all Camry is a great car, I prefer work done at dealer because I know the work is specific to my car. Work is done well, on time and in a relaxing waiting room clean and big. Over the years I feel service people such as Brad know me and is always accommodating and only recommends service I need.
We have been satisfied West Herr Toyota customers for 25+ yrs, both for vehicle purchases and service. All staff are always knowledgeable, personable, professional and courteous and service is always done right by Toyota-trained technicians. Solid waiting area. Always conduct post-visit follow ups. Great dealership to work with.
convenient service times, everyone is courteous, if not able to wait for service completion a ride is available to take you home or to work.
Great customer service. Great service department. All around a great experience. Even took care of my inspection I forgot about.
Steve takes the time to answer all of your questions — west herr employees demonstrate respect to customers.
Excellent, professional, and courteous, prompt service at West Herr Toyota of Orchard Park….the service department is great!
Excellent service,friendly and considerate employees who are willing to go out of their way to please.
The dealership is a very well run and organized operation. The staff members are friendly, knowledgeable and accommodating. Our experience was very positive.
Great service. Polite and knowledgeable technicians. Great experience. Very satisfied with all interactions I had at dealership
sam was very accommodating and made the transaction very easy.help us though the purchase and made us feel good
Just made a purchase in parts with Justin Peterson, he is without a doubt the nicest person I have met at this dealership. I've been a customer for many years.
It is the staff. Both in sales and service they are friendly and courteous. My many experiences with service have been excellent.
I have only great things to say about West Herr. I have bought several cars new and used and find the staff trustful and honest. Brad in service always takes care of my cars needs and is an excellent service advisor. hats off to them all.
Gail & Jim Were very professional & friendly they listened to what I wanted and delivered my car quickly. It was a great experience
I recently had the pleasure of sitting down with Jason Peters at West Herr Toyota of Orchard Park. I was looking to secure a deal for a new Toyota RAV 4 for my father, his lease is up in May. After talking with Jason a bit and discussing the options on the car my wanted, color, extra features (my father had to have that Siminoz coating) we discussed my fathers current RAV 4 equity and new lease numbers. Jason was very straightforward and it was a "no pressure" process. Jason did say that due to all of the backups and ...
The staff greets you when you walk in and they’re honest, trustworthy and nice.
Steven was true to his word! He said that my car would be ready in an hour and it was - with positive results! This young man is knowledgeable, professional, and went over and beyond to assist me. I am impressed with Steven and the staff in general and very pleased with my experience at West Herr.