Customer Testimonials
The dealership fi a thorough inspection, the only thing they didn’t call me when it was done I had to.
Excellent service. Wouldn't take my Toyota anywhere else. Was able to wait while they worked on my car. They were really quick.
I first met Jon Tedesco by text and with a follow-up at the dealership. He is a very professional and understanding sales consultant. He arranged for our vehicle and met our expectations. The staff around him is very friendly and appreciate that the customer has choices and that we chose them. I appreciated them and I feel they appreciated my wife and I doing business with West Herr Toyota of Orchard Park.
Very professional personal and experience thank you cheryyou are the best seller I definitely will be back
Everyone at thus dealership is top-notch since I purchased my Avalon there three years ago. Can't say enough about their professionalism and attention to detail. Great place to do business on any account. I will be back for my next service!
Our salesman Patrick was very through and easy to work with. My experience at West Herr Toyota was very positive, I recommend This dealship to buy a car. Ask for Patrick.
Nolan Rhodes was very professional, honest & kind. He went over and beyond to helo me find a vehicle. I love my 2020. Elantra. I would definitely recommend West Herr in Orchard Park,, NY. Just ask for Nolan. He will take care of you. Excellent service. Truthfully, Doris!!!!
Team was pleasant , engaging and efficient Appreciate the service and the waiting area that was conducive for some job responsibilities that I needed to complete. Also appreciated the coffee!
They took care my problem with a smile and got the parts and everything before they thought and fixed it a head of expected
Go see salesperson VERONICA LORENZ !! she wa very knowledgeable, professional, patient and the kindest person to work with throughout the entire sale. We are ver very happy with our West Herr of Orchard Park experience! Everyone was helpful. Thank you!!
Dawn and Cheri were great to work with very informative and made my son and I very happy with the whole purchase process 5 stars and would recommend them to anyone!!!!!
Nolan Rhodes went above and beyond to get me the best deal for my accommodations. He understands my needs and was very helpful and didn’t give up on himself to bring me the best service ever. KUDOS to him. God bless you always Nolan.
Sam was great! Communicated well and answered all questions in timely manner. Very friendly and would recommend! I am very happy with the process and my new car
Friendly always and goes above and beyond to help me. Knows her job and very professional.
Steve R in service is always helpful when we need service with our Toyota. He has given us years of trusted service at west herr
Was able to schedule an appointment for next day . Service was prompt and completed as promised.
Russ was excellent to deal with from start to finish.Russ has great customer service experience I feel very confident recommended Russ to many of my family and friends
Russ and Bryce were a pleasure to work with. Honest and have knowledge about my Toyota. Explained all options thoroughly. The entire process was handled professionally.
Bill Vogel helped in my recent purchase. He is an excellent sales person and a real asset to West Herr. Always returned my calls and answered any questions. Helped make it a pleasant experience. West Herr has the best Customer Service.
Everyone was very pleasant and helpful. Steve explained what was needed and the expected time it would take. The waiting area was comfortable, with free coffee, water, and popcorn!
Very costly but Steve took the time to explain to me why my oil change was so expensive. I truly appreciated the time he took and the suggestion he offered me.
Smooth process buying my car from West Herr Toyota! All paperwork was ready at my appointment.
The Staff was courteous, efficient and informative. The service was done in a timely manner.
The dealership was very clean, and all the employees I interacted with were very nice and helpful.
My wife and I had the best experience at West Herr Toyota. We worked will Colleen and it was an absolute pleasure. No pressure and she found us the car with the features and price we wanted. I've purchased several vehicles from the West Herr family of dealerships and will keep coming back!
My wife and I had the best experience at West Herr Toyota. We worked will Colleen and it was an absolute pleasure. No pressure and she found us the car with the features and price we wanted. I've purchased several vehicles from the West Herr family of dealerships and will keep coming back!
Emily Manges was a pleasure to work with. Her attention to detail and willingness to field multiple questions make her an outstanding sales person. Thank you, Emily!
Nothing but great experiences every time. Top notch in every aspect. Great job Richard Keppel.
That dealer best we like it we are happy thank you everybody thank you again
Patrick Barber was and excellent salesman. He helped me continually to find my highlander I wanted and could afford. He went above and beyond to help me with all my requests and met my needs.
Always a great experience at West Herr Toyota. Russ Beiler always treats you right and goes the extra mile to make sure your happy and comfortable with your purchase. The Finance Department made the rest of the experience go smoothly taking care of everything else. Thanks Russ and West Herr for all you do
Always a great experience at West Herr Toyota. Russ Beiler always treats you right and goes the extra mile to make sure your happy and comfortable with your purchase. The Finance Department made the rest of the experience go smoothly taking care of everything else. Thanks Russ and West Herr for all you do
Very Friendly service. I feel I can always trust them with doing a good job. I would definately recommend West Herr Toyota of Orchard Park.
Fred Franklin really did an exceptional job at not only finding the car I was looking for , but getting me a new 23 RAV4 in a very quick manner . He is the best example of a professional in his field . I couldn't be more satisfied .
Very Friendly service. I feel I can always trust them with doing a good job. I would definately recommend West Herr Toyota of Orchard Park.
Always great service with west here toyota. I’ve bought two car with nolan and Brie in service is super friendly and helpful to get my car in for the oil change immediately
Looks like I’ll be receiving a refund from a tire shop that broke a sensor on a wheel and replaced with a second market part that didn’t work. With the help of Steve and staff I was able to prove the part was replaced with a faulty second market part. West Herr installed the correct Toyota replacement sensor and it works like a charm!
Best buying experience ever. Bought a new Toyota from Bill Vogel and Cord Polzin as my salesmen @ Westherr Toyota Orchard Park. Fast, friendly no pressure sales experience. Bill provided excellent communication in finding me a new vehicle in this very difficult automotive environment. Cannot thank them enough!
Fast service for a NYS inspection at a reasonable price. Courteous employees from the time I arrived until the time I left.
They were professional, honest not pushy. They explained everything in easily understandable language. The deal was done quickly. I am very pleased with the whole process of buying a car at west herr and with working with Coleen Leclerc
People there are very friendly and really work with you to get you what you want They make you feel very comfortable
Everyone was friendly . There are very good with there work. Get you in on time. And get you out in a timely matter. Great people to work with.
Great service professionalism and give back information about car needs and future needs...pleasant atmosphere with courteous staff...always helpful with Mt questions and needs.
Very easy to deal with. Recall taken care of quickly. Staff professional, friendly. Don't know what I can add to my review, every part of my visit went as I expected.
Outstanding. They go above and beyond to accommodate their customers. They are the best dealership I have ever dealt with. I would definitely recommend them to anyone interested in purchasing a vehicle. My family has been buying their cars from them for 40 years and would never go anywhere else. They not only sell Toyotas but have dealers for many other vehicles you may be looking for. Once you go there you will never go anywhere else.
Fast and experienced staff. Did everything that was required for a trip south. Every time I bring my car in I can trust there performance to do the work correctly the first time. Dave B.
Frank is the best, he was very accommodating considering had to wait 6 months due to lack of product from manufacturer.
Colleen and and her assistant were so helpful! I hope I got his name right! These people work so hard at their jobs ti make sure the it’s right! I really appreciated both you! Thank you so much.
We’ve been customers for many years, having owned two Prius cars. Service has always been fast, efficient, and I believe honest. I never leave there feeling I’ve been taken advantaged. Their Service Advisor Steve does a great job.
I’ve been buying from and taking my cars to West Herr Toyota in Orchard Park, NY for years. Always happy with the service and have never felt like I was being taken advantage of with unnecessary work. What higher praise is there for a car dealership?
Emily was just so efficient from start to finish. The whole experience was done in a timely, accurate, and precise manner and I have a new car to boot.
Awesome experience from the purchase of our Toyota to the scheduled maintenance. Everyone is very courteous and knowledgeable. Will definitely be back for the purchase of my next vehicle.
Purchase number 4. Tatiana and Nick have been have always been more than helpful going above and beyond what is to be expected of a salesperson which is why they are my go to when in need of a new vehicle. Tell them what you need, watch them work their magic ✨️
Staff was personable and efficient was a good experience thanks also great waiting area-comfortable with amenities as well I was also told when I can expect the next service interval
I had a great experience today getting my car inspected. The workers are very nice and informative. I would definitely recommend going to this dealership.
Very professional and courteous. Work done in a timely manner Will continue to have all my service done here
Very thorough and efficient repair team at this location. Took care of my needs in one hour.
Our overall experience with West Herr Orchard Park and Richard Keppel was very professional from the minute we walked inside the doors. Every question we had were answered promptly and we were kept informed throughout the whole process from ordering our vehicle to upon its arrival to the dealership. We were greeted warmly and shown the upmost courtesy. We would highly recommend this dealership and Rich Keppel to all. Thank-you for a wonderful experience.
Pat did a great job of having all the paperwork and lease or sales options ready for me to read. Breezed through all the signinings.
This car dealership is so efficient from From calling customer svc for appointment to meeting the rep at the initial visit. Our rep Steven was friendly, efficient and informative ….. Explained clearly what was done on the car and when the next visit should be …
Just purchased a four runner from Emily mangos. She was FANTASTIC very helpful, knowledgeable, and not a pushy salesperson like some are. Best experience buying a new vehicle in a long time. Thank you Emily. ❤️❤️😘😘
All god !! Contacted me to remind And finished Job hours before I expected Give this guy a raise! Good job BV
Steve was great. He was thorough, knowledgeable, friendly and helpful. I was comfortable with his interaction with me. West Herr Toyota service has always been first rate.
Excellent service. Brad McCallister is the the best service advisor. He is very fair, thorough, and knowledgeable.
Great experience. Dealt with Teresa Moore very easy to talk to ,no high pressure. Would recommend her as a salesperson and the other employees we dealt with.
Brad and the service team always see to it that you have a pleasant experience. Service is impeccable and the employees are professional and knowledgeable. Thank you for the awesome service!
I am very happy with Toyota service. I’ve been a customer for years. Thank you!
Another efficient and thorough service appointment today. Steve, my service manager, checked me in quickly and kept me informed throughout my appointment. End result was a great service appointment! Could not be more pleased!
Purchased a Tacoma from Colleen Leclerc at West Herr Toyota in Orchard Park. It was an easy buying experience with absolutely no hassles. The smoothest car purchase I ever had. I highly recommend Coleen if you are looking for a new vehicle.
Very comfortable waiting area! I waited less time than I expected ! I don’t mind taking my Corolla for service at West Herr in Orchard Park. Thanks for a great experience !!
What a great experience ! Bill Vogel and his team are top notch!! Professional from the minute we entered the dealership! Bill himself stayed late to show us the vehicle and then was there every step of the way through the whole process . He never lets anyone leave without seeing them and walking them out to their new vehicle ! Class act !! My husband and I can’t say enough about this dealership !! We will be sending everyone we know that needs a new or used car their way.
On time and very polite. I was told between half hour to 45 minutes. The waiting room was clean and free coffee.
We bought our 2018 Prius Prime last July. Patrick was excellent to work with, and we’ve been very satisfied with the service we’ve gotten since then. The car has been pretty flawless; we’ve had it in for maintenance intervals only. They take care of us quickly, let us know exactly what they’ve done, answer any questions we have.
Overall great buying process. Highly recommended. Fred Franklin was the best auto salesman I've dealt with. Thank you
Great buying experience. Fred Franklin went above and beyond to get me the vehicle I was looking for again. I will be back to to deal with Fred again. Thank you
Bill Vogel is an excellent representative of West Herr Toyota. He is professional, courteous, has a great sense of humor, and was just as excited as we were to deliver our new truck. I would recommend Bill to anyone looking to purchase a vehicle. He goes above and beyond.
West Herr always has the best customer service. The staff in service are always so friendly and helpful! Most recently, Steve helped me and he was very great to work with- thank you!
Always satisfied with West Herr Toyota Orchard Park. Brieann was very helpful explaining what had to be done.
Service at orchard park west Herr is always great! I am always satisfied with the experience and appreciate Brieann’s dedication to making sure to provide the best experience.
Every one from the receptionist that first greeted me to the sales people, finance dept.,service dept., and detailers were extremely polite and curtious. They made it a nice relaxing atmosphere and made me feel comfortable and confident in buying my car. Bill Vogel and his team were very attentive and customer oriented. I would definitely recommend them to any one who is looking to buy a vehicle from some one they can trust.
Just want to say thank you to Micheal Mikulski sales manager for all the help today . He went above and beyond to help me today with a situation I had and can’t thank him enough .
This is the second Camry we have purchased at West Herr of Orchard Park and we were not disappointed. We were wondering if the supply issues would be an issue this time but it was not a problem at all. Pat Byrns and the team at West Herr showed us how to order exactly what we wanted on our Camry and 2 months later we are driving exactly the car that we wanted- and nothing on it that we didn’t desire. We couldn’t be more satisfied with our car and the whole purchasing experience. Thank you Pat and the ...
Very friendly and courteous. Brad gave me an exact accounting of what it to be done.
Very helpful rep but they were very busy both days I went in to see them. Took a long time to get and finalize answers.
15 Brad was very helpful and detailed everything that needed to be taken care of on my vehicle and also the inspection of the vehicle
I was having an issue on the auto insurance side regarding the repair and Steve was very helpful with getting everything handled. The service and communication were very good.
I purchased my 2019 Highlander off lease. Sam Lambert was very courteous and professional as he helped with all the paperwork even though he wasn’t getting a sale. I’ll definitely buy my next Highlander from him when the time comes.
First of all Camry is a great car, I prefer work done at dealer because I know the work is specific to my car. Work is done well, on time and in a relaxing waiting room clean and big. Over the years I feel service people such as Brad know me and is always accommodating and only recommends service I need.
Called Toyota after being stranded in Amherst for over an hr.: I needed to get a new battery installed Steve was so kind and squeezed me and to change out the battery. Thank you Steve and everyone in the mechanic shop. Back in the road again.. good service. DJ
We have been satisfied West Herr Toyota customers for 25+ yrs, both for vehicle purchases and service. All staff are always knowledgeable, personable, professional and courteous and service is always done right by Toyota-trained technicians. Solid waiting area. Always conduct post-visit follow ups. Great dealership to work with.
convenient service times, everyone is courteous, if not able to wait for service completion a ride is available to take you home or to work.
Great customer service. Great service department. All around a great experience. Even took care of my inspection I forgot about.
Good team and I left happy. That’s the first thing to know. If it wasn’t for a miscommunication I would give 5 stars, but the sales team made up for it.
Steve takes the time to answer all of your questions — west herr employees demonstrate respect to customers.
Always enjoy my experiences with West Herr. I've purchased 2 vehicles and have recommended my friends and family members to West Herr for purchaes and for services on their vehicles. Their staff membera are always friendly and knowledgeable. No matter what issues you are having with your vehicle they will take the time to go over it with you and do whatever they can to fix it.
Professional, prompt, courteous service for my Toyota Tacoma pickup…I have purchased my Toyota vehicles from West Herr for many years…New York State safety and emissions inspection today…
Excellent, professional, and courteous, prompt service at West Herr Toyota of Orchard Park….the service department is great!
Excellent service,friendly and considerate employees who are willing to go out of their way to please.
The dealership is a very well run and organized operation. The staff members are friendly, knowledgeable and accommodating. Our experience was very positive.
I was in and out in 25 minutes with an oil change and tire rotation. Everyone was very helpful and a pleasure to be around.