I purchased a truck recently, and my sales associate Sam Lambert made the buying experience simple and hassle free. Another associate, Dan Bowen, assisted when I went to pick up the vehicle and also was exceptional. Both were very knowledgeable and answered any questions I had regarding the vehicle. They both told me I could reach out to them in the future if I had any questions or concerns. I highly recommend asking for Sam if you plan to buy a vehicle from this dealership.

On time, efficient , everything you could ask for for a service department at west Herr Toyota

Had an appointment to do NYS inspection and oil change. There less than 45 minutes and in my way! Friendly clean waiting area, staff hospitable and competent.

My experience with RICH KEPPEL and JULIE GUENTHER was absolutely fabulous. They were most accommodating, concerned, knowledgeable and gracious throughout the experience. It was obvious that the the working relationship was authentic and meaningful. I am most grateful to Rich and Julie for their gracious professionalism. West Herr is blessed to have such wonderful associates serving Buffalo in their name. Truly an asset to this company. We have a terrific vehicle to service our needs for many years to come. Many, Many thanks to everyone at West Herr.

I went to West Herr Toyota to buy a vehicle from Mary Jayne Muraco. I went there to lease a new car and was unable to without a co-signer. She found me the car of my dreams and got me in a 2021 Nissan Rouge with only 21,000 miles on it for a low price. She is the kindest and best salesperson I have ever met in my life! During my experience shopping she made it effortless and also kept pushing to get me more things added on to my deal, she even got my interest down to 9%. Anyone who is looking to buy a new or used car I recommend NO ONE ELSE BUT MARY JAYNE MURACO!!!

Accommodated me and my wife in every way possible as soon as we walked through the door

I bought a new Toyota truck from Wesr Herr. Derek handled the transaction. The process was the best new vehicle experience I have ever had. Derek was attentive, listened to my needs and wants. And he delivered. Thank You! and it was good to deal with Mike in finance as expected. Very professional.

Very professional and cordial sales associate,no pushy sales tactics, had us on the road in New car under an hour.

Painless process when purchasing from this dealership- staff is always a pleasure to work with - bend over backwards to ensure all needs of the customer are met

Excellent service and assistance. Attention to detail was a priority by all personnel. Nothing but the best

Totally great experience. John the sales person was very responsive and helpful. West herr goes the extra mile for their clients. Would recommend to all.

Brought car in for inspection, service was great, on time and fast. Dealer was very clean every one was very happy and friendly.

Every aspect of dealing with personal at West Herr was excellent from receptionists to all concerned

We received a call that our tire had been delivered and we drove there immeasurably and were able to get our tire put on within a half hour.

Friendly people to deal with, go the extra mile to make sure you get the best deal possible

Julia, thank you so much for helping me get the car I wanted. You was very patient with me. Your dedication to the job and helping people get the vehicle they want is amazing!

Very helpful service and courteous. They were able to help me immensely during the blizzard in Buffalo by squeezing me in and getting my car back. Much appreciated.

Very happy with service and with Steve in service department would use your department again

I waited about 21/2 hrs, but it’s ok, I talked with a guy I know so it was fine.

Great experience as a first time buyer. Nolan was so kind and patient and found the perfect fit for me. I’ll go back for sure

Very prompt service and friendly. They did great job and got me out within an hour!!

We had a good experience here at west herr Toyota of orchard park New York

Saw the car online I had been looking for—it was the only one in the state and happened to be 10 miles from me, so naturally I went to check it out. Wasn’t planning on getting a sports car before winter hits but West Herr gave me a good deal and a good value on my aging car. They made the process easy and everyone I worked with was friendly and helpful. Would definitely recommend to anyone in the area looking for their next vehicle!

I was early for my appointment and they took me right away. Oil change and tire rotation done in a little over an hour and the car was washed and cleaned! Price is a little high but isn’t everything.

I went in for a oil change for my 2017 hilander and brad that took my oil chang told me that it wasn’t due for a change so I said can I get one so he Brad told me with a attitude that it will cost me 95 dollars so I hade a min and said I’ll take the oil change , why will west here have a man like that taking care of customers,I felt that I should’ve have been treated with respect not with an attitude.