I recently purchased my 3rd vehicle from West Herr Toyota in Orchard Park and once again, the Personnel and Dealership exceeded all of my high expectations. They are always very honest, helpful, and straight forward whether I’m purchasing a vehicle or relying on their service & parts department for routine maintenance or accessories. The employees of this Dealership strive to ensure that their customers are completely satisfied with their vehicle options & selection and providing guidance where needed, yet conducting themselves in a no pressure, no hassle manner that makes all interactions with this Dealership a pleasure. My sincere thanks to all at West Herr Toyota for their True Professionalism and for such great care for their customers. A very Special Thanks to Sales Professional - Veronica Lorenz who always goes the extra distance on behalf of her customers. She works tirelessly to locate a match for tough to find, high demand vehicles, and her communications are both clear and timely. Veronica’s positive and kind mannerism made my recent vehicle transactions a pleasure- and this was complete throughout the vehicle location / test drive process as well as through the purchase transaction & delivery. My Sincere Thanks & Gratitude goes to Veronica and all others at Team West Herr Toyota - Orchard Park.

Polite, very helpful makes it easy to buy a vehicle in and out in 3 hrs

First service appointment with West Herr Toyota. They addressed a recall and another unrelated issue (TSB) quickly and efficiently. Service staff were cordial and professional.

Professional, polite, fair pricing, timely. Ease of scheduling. They fixed an issue I've been having for a whild6

I had the absolute pleasure of working with Colleen L. at West Herr Toyota of Orchard Park, and she truly exudes excellence — going far above and beyond what I expected. Drawing from my own experience as a Showroom Manager with a background in Sales Management and Key Account Sales, I immediately recognized her exceptional expertise and remembered her from our previous impressive interactions. She is not only a major asset to the dealership, but a genuine gem as a person and the ideal representative of everything West Herr stands for. She is backed by an outstanding team. The finance department was phenomenal and secured me an interest rate 5% lower than I anticipated — I couldn’t be happier! The entire paperwork and delivery process was incredibly well-organized, transparent, and professional — by far the smoothest car-buying experience I’ve ever had. West Herr has repeatedly earned my business and complete loyalty with their platinum level service in all areas. Scott, John, Bill, and Brad — you should be very proud of the exceptional team you’ve built and a process that is seamless. Also, as a survivor of Lyme carditis, I want to sincerely thank West Herr for your generous contributions to the Lyme WNY group. Your support in raising awareness and helping those battling Lyme Disease is truly meaningful and makes a real difference.

I purchased a new car from them in 2/24 and have kept all appointments also. I would give them An A+ each time.

Purchased a used (Toyota RAVA 4 ) for my 17-year-old daughter. Andrea (Sales manager) and Bill Vogel were friendly and professional. I was very particular about the vehicle as it was for my daughter. They were very helpful and brought in several vehicles that I wanted to look at to the Orchard Park location. My daughter finally found her first car. I am satisfied with the purchase. Good communication and excellent customer service! Will buy a car from this dealership again.

Cord, Bill and their team provide excellent service. We have purchased many vehicles from them and have enthusiastically referred them business.

Waited a bit for our new Grand Hylander hybrid but it was worth it. Cheri was great to work with. Kept us updated and answered all our questions. We would definitely go back to West Herr for future vehicles.

Service has always been very good.I have been quite satisfied with the service and courtesy.

It was my first time purchasing a new vehicle. Bill Vogel(sales), Cord Polzin(sales), and Corey Kaczmarczyk(Financial service mgr.) all made the experience very pleasant. Very friendly, professional, and knowledgeable. Highly recommended.

It was easy to set up an appointment, when I arrived for my appointment every thing was ready and they documented what I wanted and I waited in waiting area. Service work was completed in timely manner and I was back on the road

They were so helpful and understanding with everything I was looking for, and worked with me every step of the way. Great people!!

Courtney is fantastic and so easy to deal with. She always has many options to choose from.

Easy to get appointment within my time frame. Professional, friendly and estimated completion time was spot on.