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Our Reviews
Steve, is very through with everything thing I asked him about my Toyota Tacoma service
Very efficient, polite, friendly and professional staff and very pleasant waiting area to sit while my car had its service completed.
Very nice family feel and welcoming atmosphere, they are willing to help quickly and if they don,t know the answer to something they find someone who does.
The salesman, Richard Keppel was very helpful, went above and beyond explaining all the details of the vehicle I purchased. He was very respectful and a true gentleman. It was a pleasure working with him.
Emily Smith, Sam Lambert, Julie and Mike are above and beyond great. Purchasing my 2022 Terrain was exceptionally easy. They were very professional and friendly. I will definitely have my family and friends look them up when they decide to buy a vehicle
The sales experience itself was great. My salesperson was responsive and helpful throughout the process. Unfortunately, everything after that point left me frustrated and disappointed. When we arrived to pick up our brand new vehicle, it was delivered to me visibly, very dirty. The exterior was covered in dirt mixed with rain. It’s obvious the wind is carrying over dirt from the nearby stadium project. When I brought it up, the General Manager told me it was due to our “acidic rain” and that it’s just water spots. Do you think people are stupid, John? Rather than fixing the issue on the spot, I was told I could bring it back for a detail at 5,000 miles. That’s completely unacceptable. I had to go get the vehicle washed that same night so my fiancé wouldn’t have to drive around in a brand new car that looked neglected. More concerning was the dealership’s handling of my personal information. As part of the paperwork, I was required to sign a privacy notice that automatically opts me in to having my personal data shared with affiliates and marketing partners. When I asked if I had to sign it, I was told yes—but then informed I could email someone later to opt out. That’s not transparent. That’s a forced opt-in that assumes consent instead of respecting it. Let’s be honest, this isn’t about legal compliance, it’s about profit. If I’m buying a car, my personal info should only be used to complete the transaction, not sold off by default unless I go out of my way to stop it. This practice is predatory and needs to be called out. I won’t be recommending this dealership unless they clean up these shady practices, literally and figuratively.
Excellent service good customer service Better knowledge about the vehicle Good communication with the customer Nice coffee
They listen well they explain well. They work well … very professionals. Very good at what they do and they work with The client schedule my family is very happy with the service . We’ve been with them for 22 years and I will stay with them as long as I could drive. Thank you.
Just purchased our third Toyota from West Herr Toyota in Orchard Park. I wanted to trade my 2020 Prius Prime for a 2025 RAV4 PHEV. I worked for almost four months with Brandon McCabe to finally get the car. It was worth the efforts. My deepest appreciation for his assistance. In addition, I’ve always found the service department at West Herr’s Chevrolet and Toyota locations to be of the highest quality.
The place was really clean, bright, and the receptionist was very polite and pointed me to my sales person who was awesome.
Great service and excellent support staff. Sales stall top notch also. I would definitely recommend this dealership.
I went in for service. The vehicle was taken in at the time promised Paper mats were placed in the vehicle to keep my floor mats clean. The service was Quick and complete in less time than anticipated.
IT WAS EASY.THEY TOOK CARE OF ALL MY NEEDS, DMV.INSURANCE, PLATES & FINANCE great place to purchase a car
Service was very quick easy, and the stag was very friendly. Drop off and pick up were a breeze
The dealership was very professional and very helpful from start to finish. Rich did a great job and I would recomend him as a sales men for your new car.

Welcome to West Herr Toyota of Orchard Park
Looking For a Toyota Vehicle in Orchard Park?
Many of us are continually on the prowl for the perfect vehicle. There are a number of factors to consider, from fuel efficiency to exterior design, interior luxury, and technological innovation. Here at West Herr Toyota of Orchard Park, we know how important these factors are to Buffalo drivers. That is why we are even more proud to show off our inventory, which satisfies customers daily.
New and Used Cars Available for Purchase at West Herr, serving greater Buffalo
When you come to our dealership, we will be happy to show you our extensive new Toyota inventory. If you have an idea of what kind of vehicle you would like, we would be more than happy to show you it. Additionally, if you still are curious about our selection, we can provide a number of options that could satiate your needs.
However, if you are looking for a vehicle that can fit a wider budget range, our used car inventory could also be interesting to you. Not only do they have a lower price tag, they also are firm and sturdy vehicles that are just as drivable as our newest models.
Regardless of whichever option you choose, our team can help answer questions and set up a test drive.
Paying For and Fixing up Your Toyota
Once you have taken the Toyota vehicle you like on a test drive, we will introduce you to our excellent financing team. They will discuss the differences between auto loans and leasing, calculate the numbers, and help you get the most affordable payment plan for the vehicle you have chosen.
Additionally, if you ever need assistance with your vehicle, our service team will always be at your disposal. No matter if it is a simple checkup, or something more serious, they are here to make sure that your car, truck, or SUV runs smoothly on the road.
Visit Us Today! We're just minutes from Buffalo
The entire team, here at West Herr Toyota of Orchard Park, does their best to ensure you get the best vehicle that perfectly suits your needs. Stop by our dealership in Orchard Park, NY, if you would like to learn more about our vehicles, or if you are ready to take one on a test drive.